Some St. Peter motorists wonder why Autotronics of ST Peter and other St. Peter auto repair shops charge a fee for diagnostic services.

Think about it: When you hire a local Cleveland HVAC technician to check out a problem with your air conditioner you’ll probably pay a diagnostic fee. When you visit your Kasota doctor for a health problem, you pay the physician to diagnose the ailment and of course for the tests that go along with it.

So receiving a diagnostic charge at Autotronics of ST Peter for a tricky automotive problem shouldn’t be a surprise. In the Cleveland area, automotive diagnostics can cover quite a range. If you hear a noise in your minivan brakes when you slow down in rush-hour traffic on a busy MN freeway, you pull off the next off-ramp and take a quick visual check. That is usually enough to know what needs to be done. If you’re having an intermittent problem with your minivan engine, however, Autotronics of ST Peter diagnosis may be much more involved.

Much of the Cleveland drivers’s confusion comes when the problem involves the check engine light. The check engine light comes on when the engine management computer has sensed a problem.

There’s a common misconception among Kasota, Le Sueur, and Saint Peter drivers that the trouble code tells the Autotronics of ST Peter technician exactly what’s wrong. They wonder why there is a diagnostic charge – because the scanner quickly gave the diagnosis.

In reality, it is not that easy and straightforward. The computer monitors many sensors throughout the vehicle. When one of these sensors has a reading that’s out of parameters, the computer will record a trouble code and turn on the check engine light.

The minivan computer’s trouble code just tells the Autotronics of ST Peter technician what engine parameter is out of range – not what’s causing it. The technician needs to determine the underlying problem that’s causing the malfunction.

There are many problems that could cause a troublesome sensor reading for Autotronics of ST Peter customers. The Autotronics of ST Peter service advisor makes a list of the most likely causes and begins tracking down the source of the problem. This takes time.

Cleveland service centers subscribe to databases that document possible causes for all the possible trouble codes. The databases outline procedures for confirming a diagnosis and provide the documented repair. These critical databases are specific to each vehicle and engine combination.

Some diagnoses are quick and easy. Others are more involved, time-consuming, and difficult. Of course Autotronics of ST Peter wants to figure out what’s wrong with your minivan and get you back on the road as quickly as possible.

We find that a lot of St. Peter service and repair at Autotronics of ST Peter are a little tentative when they talk with their automotive advisors. They want to ask questions, but don’t want to be embarrassed or to seem pushy. Cars are very complicated and there’s more to know about them than most of us have the time to learn. Maybe it’s because cars have become so much more reliable that the average person just doesn’t need to know as much to keep their vehicle on the road.

You know, your local hospital has a Patient’s Bill of Rights that they post throughout the hospital. We think our St. Peter automotive service customers also have a right to ask any question they need to understand what is wrong with their car and what it will take to fix it. They need to feel free to ask the cost and benefits of recommended services. And they certainly have a right to understand the financial end of the transaction.

It’s all about the communication. It’s a little harder when you’re trying to find the right service center in St. Peter. But once you’ve developed a relationship, the communication should come easier.

What are some of the barriers to communication? Well, let’s go back to the medical example. When your doctor’s explaining something to you, it’s something that she understands very well and is very familiar with. So she may use jargon you don’t understand or that you don’t have the education and training that’s foundational to understanding what she’s trying to explain.

So you fall behind and get frustrated.

It can be the same with your St. Peter automotive service advisors. Most of them are very busy trying to service and fix cars to get their customers back on the road. So, just ask when you feel you need more information.

Financial related issues seem to be most frustrating to customers. If you’re not sure, ask what the payment policies are. For example, there’s a big difference between giving your car a quick once over and doing a thorough inspection. Diagnosing a problem may take quite a while. Make sure you know what’s done as a courtesy and what has a fee. Remember, you still have to pay for the office visit even if the doctor says you only have a cold.

Communication is a two way street. If you have some real budget concerns, ask your St. Peter service advisor what he can do. He can give you priorities and options. He can tell you what needs to be taken care of right away for safety or financial reasons. Then you can work out a plan for when to get the rest done. He can also help you with options on the parts. The preference is to always use a high-quality part with a reputation for reliability. But if money is real tight, he might be able to find a rebuilt part or a used part. He should tell you the difference in the guarantee for the part so you can make a good decision.

Ask about warranties for parts and labor. Be sure to get all the paperwork you need to make a possible claim in the future. Your service center and its technicians stand behind their work and want you to understand precisely what that means.

Be sure to ask for and keep a detailed explanation of all the work that’s done on your vehicle. These records will help you keep track of service, warranties and document the good care your vehicle has received when the time comes to sell it.

Call Autotronics of ST Peter to make an appointment.
111 Jefferson Avenue
St. Peter, MN 56082
507.934.9290