One might say the most challenging part of being an automotive service technician at Autotronics of St. Peter is diagnosing a problem before it can be fixed.

Cars are made up of a bunch of complex systems. There usually could be a number of reasons for any given symptom. So, it’s challenging to track down the actual cause of the problem. And it can be frustrating for the vehicle owner because it can take time and money to get to the bottom of a problem. If it’s not something obvious, it’s easy for the customer to focus on the fixing and not the diagnosing.

Let us at Autotronics of St. Peter introduce you to something we’ll call ‘Customer Detective Work’ –  helping your technician find clues to what’s wrong.

We start with the detective basics: What, Where and When. Play along with me; You come in to Autotronics of St. Peter and your car is making a funny sound…

• Q: Where’s the sound?
• A: Around the right front wheel.

• Q: What kind of sound?
• A: Kind of a clunk, clunk sound.

• Q: When do you hear the sound?
• A: When I turn and accelerate. 

• Q: Right and left? Forward and back?

Do you see where we’re going? You’re gathering additional information to help your technician at Autotronics of St. Peter know where to start. Based on your car and the tech’s experience, he’ll know where to look and can start with the obvious suspects.

You can see how that would be more helpful than dropping the car off with a note that says “making a funny noise.”

If the tech can experience the problem personally, he’s better able to make a diagnosis and repair and then test to see if the repair solved the problem.

Ask us for details.

Autotronics of St. Peter
111 Jefferson Avenue
St. Peter, MN 56082
507.934.9290
http://autotronicsstpeter.com

In many places, license plates have to be renewed every year or else you can’t drive your vehicle legally.  Usually, you’ll get a reminder from the agency that issues the plates.

That kind of regular attention needs to be paid to your vehicle as well.  Its manufacturer has determined a schedule of service items that need to be done regularly, just like renewing your plates.

Some depend on time, others depend on distance.  A perfect example is oil changes.  It’s the most important scheduled maintenance you can have done to give your engine its longest life possible.  The manufacturer recommends the oil filter be changed at the same time.

Here are some more items.  Your engine air filter gets dirty and needs adequate air to run most efficiently.  The manufacturer recommends an interval for replacing that.  Also tires, brake pads, timing belt, oxygen sensor and other items require regular replacement. 

This is one of the reasons to find a service facility that you like and keep going there.  Many will keep records of what’s been done to your vehicle and send you reminders of when it’s time to schedule service items.  Some do it by mail, others by email.  Still others might text you or give you a phone call.  Remember, they base those reminders on the vehicle manufacturer’s recommendations. 

We all have a lot going on in our lives, so these reminders can help you avoid missing important service items that are important to your vehicle’s durability and safety.  So if you move or change phone numbers or email addresses, make sure your vehicle service facility gets the word.  Otherwise you won’t get the reminders and your service advisor will wonder what’s happened to you!

At the same time, you might want to let your vehicle manufacturer know when you’ve changed your address, phone number or email address.  If there is a safety recall or your manufacturer is offering an extended warranty on some of your vehicle’s systems, they’ll need to reach you.   

Autotronics of St. Peter
111 Jefferson Avenue
St. Peter, MN 56082
507.934.9290
http://autotronicsstpeter.com